FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How long will delivery take? 

  • Within Metro Manila: 3-5 working days
  • Outside Metro Manila: 15+ working days (Depending on quarantine policies of each city)

    How much is the delivery fee?

    We offer complimentary free shipping nationwide.


    Can I track my order on the logistic's partner's website?

    Yes, you will receive your item's tracking information through email once it has been handed over to the logistics partner. This may take up to 4 days from the date of purchase.


    Are these items insured during transit?

    Yes, they are!



    Payments

    Do you offer installment payments?

    Yes, currently, we offer installment payments for BDO, BPI, and HSBC credit card holders and are working on supporting other credit cards.

    We offer 3-month installments with 0% interest, and longer plans with interest. To pay via installments, select "Pay via Paynamics" at checkout and on the following page, select either :"BDO Installment", "BPI Installment", or "HSBC installment" Afterwards, you will be directed to a page where you can choose your installment plan and enter your credit card information.


    What payment methods do you offer?

    We accept Bank Deposits (kindly message us on Facebook for this option) and credit card payments via PayPal or PayMaya.


    Return & Exchange

    I want to exchange my purchase for another product, how do I do this?

    Message us at esales@lucerneluxe.net so we can go through the process with you in detail.

    Please take note that we will only allow return and exchange within 7 days from the date your purchase was delivered. The item must be returned without any damage and in its original packaging.


    General

    How do I know that these items are authentic?

    Lucerne is the leading purveyor of luxury watches in the Philippines. All items found in-store and on the website are brand new and authentic. You may read more about our company at this link: https://www.lucerneluxe.com/about-us


    Can I view the products in-person?

    Of course, you can! Drop us a message on Facebook so that we can lead you to a branch with available stock.


    How do I place an order?

    • Select the products that you are interested in and proceed by clicking 'Add to Cart'
    • Review the items by clicking the 'shopping cart' icon
    • Go to checkout
    • Complete contact details, shipping information and select payment method then click 'Place Order'
    • You will receive an email as confirmation of your order. You may use your Order reference number to track your order through our brand's Facebook messenger.
    • A tracking number will be sent to your email address once it has been handed over to our courier partner. This may take up to 4 days from purchase date.

    Warranty

    How long is the warranty of my purchase?

    • Philip Stein - 2 years
    • Tissot - 2 years movement warranty, 6 months battery warranty

    You may message us for more information about other brands.

    Kindly bring the item and warranty card to our Service Center at G/F 6750 Retail Arcade, Ayala Avenue, Makati City so that our technician may properly assist you. 


    Where can I change my watch battery?

    You may bring your watch to our Service Center at G/F 6750 Retail Arcade, Ayala Avenue, Makati City.